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Systagenix awarded contact centre team of the year: b2b in CCA excellence awards

Customer Service CAA AwardSystagenix awarded contact centre team of the year: B2B in CCA excellence awards

 was awarded contact centre team of the year: B2B at the Customer Contact Association (CCA) Global Excellence Awards 2011 on the 9th November 2011 at The Hilton, Glasgow, celebrating the pinnacle of professional achievement in customer service. The prestigious event is organised by CCA, the leading independent authority on contact centre strategies and operations. 

The awards ceremony, in which winners were announced in 21 categories, was hosted by Hugh Dennis, star of BBC comedy Outnumbered and a panellist on Mock The Week.Global Customer Care Director of Systagenix, Ruth Davidson, said “The entire Systagenix Customer Care Team is delighted to win this prestigious award.  The past 12 months has been an incredible journey for the Systagenix Customer Care team who have successfully overcome the challenges presented by an aggressive go live and established a world class customer care competency. This is testament to their energy, enthusiasm and passion to make the difference for the organisation and the customer. “
CCA Chief Executive Anne Marie Forsyth said: We congratulate our worthy winners who represent the most accomplished professionals in the customer contact sector. Their dedication to delivering a world class customer experience is an inspiration and underlines the strong commitment that exists to find creative ways to improve service delivery in a very challenging market. 

Home of Let’s Heal and focused 100% in wound care; Systagenix is a leading global supplier of advanced wound care solutions.  Committed to improving patient outcomes in wound care through the application of point of care diagnostics and targeted therapies, the company expects to launch the world’s first point of care test to detect elevated protease activity (EPA), a key indicator of stalled wound healing, later this year in Europe.  Once available, this and other point of care diagnostic tests under development will be the entry point of the Let’s Heal system, which will provide critical diagnostic information and corresponding therapies to improve outcomes in chronic and hard-to-heal wounds.

Formed via the acquisition of Johnson & Johnson’s advanced wound care business in 2008, the company supplies over 20 million wound dressings per month into over 100 countries worldwide for use in treating hard-to-heal acute and chronic wounds.  Its leading edge product portfolio includes ADAPTIC TOUCH, TIELLE, SILVERCEL NON-ADHERENT, ACTISORB, INADINE, PROMOGRAN, and PROMOGRAN PRISMA.
Information on Systagenix wound care can be found at www.systagenix.com.

01 Dec 2011

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